Return and Exchange Policy
1. Eligibility: Items may be returned or exchanged within [ 30 days] from the date of purchase.
2. Condition of Items: Products must be in their original condition, unworn, and with all tags attached to qualify for a return or exchange.
3. Proof of Purchase: A valid receipt or order confirmation is required to process any return or exchange.
4. Return Process: Customers should initiate the return process by contacting customer service or visiting the store, if applicable. Detailed instructions will be provided for shipping returns.
5. Refunds: Refunds will typically be processed using the original payment method within a specified timeframe after the returned item is received and inspected.
6. Exclusions: Certain items, such as final sale items or those marked as non-returnable, may not be eligible for return or exchange.
7. Shipping Costs: Customers may be responsible for return shipping costs, unless the return is a result of an error on the part of the store.
8. Exchanges: For exchanges, customers may be required to return the original item and place a new order for the desired product.
For specific questions or further clarification, customers are encouraged to reach out to customer service.
Some items are manufactured from overseas and will take some time to be delivered ,please have patience due to high volume items will be shipped and delivered. We appreciate your business and grateful of your humble service. Y on LYFE is a fashion brand that utilizes a dropshipping model to facilitate its sales process. In a dropshipping arrangement, the retailer (Y on LYFE) does not keep products in stock. Instead, when a customer places an order, the retailer purchases the item from a third-party supplier who then ships it directly to the customer.
Key Features of Y on LYFE Fashion Dropshipping:
1. Wide Product Range: Y on LYFE offers a diverse selection of fashion items, allowing customers to explore various styles and trends without the retailer needing to maintain inventory.
2. Order Fulfillment: Once an order is placed, Y on LYFE coordinates with suppliers to ensure timely fulfillment and shipping, allowing for efficient processing of customer orders.
3. Customer Experience: The dropshipping model can lead to a broader selection of products for customers, though shipping times may vary depending on the supplier's location and processing capabilities.
4. Return and Exchange Policies: Returns and exchanges may be handled according to the suppliers policies. Customers should review the specific terms applicable to their purchases to understand the return process.
5. Business Model: This model allows Y on LYFE to reduce overhead costs associated with inventory management, focusing on marketing and customer engagement instead.
For more detailed information about their offerings, policies, or specific inquiries, it is recommended to visit the Y on LYFE website or contact their customer service directly.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at SALESLYFE@YONLYFEFASHIONS.COM. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at SALESLYFE@YONLYFEFASHIONS.COM.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refund and Exchange Guidelines
1. Eligibility for Refunds and Exchanges
• Items may be eligible for refund or exchange within [insert timeframe, e.g., 30 days] from the date of purchase.
• Items must be in original condition, unworn, and with all original tags attached.
2. Required Documentation
• A valid receipt or proof of purchase is necessary to process refunds or exchanges.
3. Return Process
• To initiate a return or exchange, customers should contact customer service or follow the instructions provided on the website.
• Returns may need to be sent back to a specified address, and customers should retain tracking information.
4. Refund Processing
• Refunds will be issued to the original payment method once the returned item has been received and inspected.
• The processing time for refunds may vary, typically taking [insert timeframe, e.g., 5-10 business days] to reflect in the customer’s account.
5. Exchanges
• For exchanges, customers may need to return the original item before placing a new order for the desired product.
• Availability of the exchanged item should be confirmed before proceeding with the exchange.
6. Exclusions
• Certain items, such as final sale items or those marked as non-returnable, are not eligible for refund or exchange.
7. Shipping Costs
• Customers may be responsible for return shipping costs unless the return is due to an error on the part of the store.
For any further questions or specific inquiries, customers are encouraged to reach out to customer service for assistance.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
